Terms of Service

Last Updated: September 25, 2026

Welcome to TenguClan. These Terms of Service govern your use of the TenguClan website and your purchase of products from our store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About TenguClan

TenguClan is an online clothing and streetwear store offering products through its website.

Throughout these Terms, the terms "we," "us," "our," and "TenguClan" refer to TenguClan. The terms "you" and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, distribute, or commercially exploit our website content without permission.

• Use automated systems or bots to access the website in a way that may disrupt its operation.

• Submit false, misleading, or inaccurate information.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate.

However:

• Actual colors may vary slightly depending on your device or screen settings.

• Product measurements may have minor variations.

• Product availability may change without prior notice.

• We reserve the right to correct errors or inaccuracies on the website.

4. Pricing

All product prices displayed on the website are listed in Indian Rupees (₹) unless otherwise stated.

TenguClan reserves the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incorrect customer information

• Technical or payment-related errors

• Other circumstances that prevent us from fulfilling the order

If a prepaid order is cancelled by TenguClan, the applicable amount will be refunded to the original payment method, subject to the applicable refund process.

6. Payment

We may offer payment methods such as prepaid online payments and Cash on Delivery (COD), depending on availability.

All payments must be completed through the payment methods provided on our website.

For COD orders, customers are responsible for providing accurate delivery information and accepting the order upon delivery.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed on our website.

However, delivery times may be affected by circumstances outside our control, including:

• Courier delays

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

Estimated delivery dates are therefore not guaranteed unless expressly stated otherwise.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Products must meet the applicable eligibility requirements for a return or exchange to be accepted.

9. Intellectual Property

All content available on the TenguClan website, including but not limited to:

• Brand name

• Logo

• Product images

• Graphics

• Designs

• Text

• Website layout

• Videos

• Original artwork

• Marketing materials

is owned by or licensed to TenguClan unless otherwise stated.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our intellectual property without prior written permission.

10. User Content

If you submit reviews, photographs, comments, feedback, or other content to TenguClan, you agree that the content must not:

• Be unlawful or misleading.

• Infringe another person's intellectual property or privacy rights.

• Contain harmful or offensive material.

• Include malicious software or harmful code.

By submitting content, you grant TenguClan permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

11. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms, or other technology providers.

Your use of such services may also be subject to the terms and policies of those third parties.

TenguClan is not responsible for the independent policies or practices of third-party service providers.

12. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

13. Limitation of Liability

To the extent permitted by applicable law, TenguClan shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Indian law.

14. Indemnification

You agree to indemnify and hold TenguClan harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or your misuse of our website.

This provision applies only to the extent permitted by applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information provided by customers.

16. Changes to These Terms

TenguClan may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

18. Contact Information

If you have questions regarding these Terms of Service, please contact us:

TenguClan
Email: prashant.01@yahoo.com
Website: tenzuclan.myshopify.com
Address: Grand Trunk Road, Indra Nagar, Model Town, Phagwara, District Kapurthala, Punjab - 144401