Shipping Policy

Last Updated: September 25, 2026

At TenguClan, we aim to make sure your order reaches you safely and on time. This Shipping Policy explains our shipping process, delivery timelines, shipping charges, and related information.

1. Shipping Coverage

TenguClan currently ships orders to addresses across India, subject to courier service availability.

We may not be able to deliver to certain restricted or non-serviceable locations. If your location is not serviceable, we will contact you using the details provided with your order.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information where available.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the destination and courier service.

Delivery times may vary for remote or difficult-to-reach locations.

The estimated delivery time is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

TenguClan may offer free shipping on selected orders, products, or promotional campaigns.

Shipping charges may vary depending on the order value, destination, delivery method, or promotional offer.

5. Order Tracking

Once your order has been dispatched, a tracking number may be provided through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Natural disasters

• Courier or transportation delays

• Public holidays

• High order volumes

• Regional restrictions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

TenguClan is not responsible for delays caused by circumstances outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Name

• Mobile number

• House/building number

• Street/locality

• City

• State

• PIN code

If an incorrect address is provided and the order cannot be delivered, additional shipping charges may apply for re-shipment.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If an order cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or does not respond to the courier, the package may be returned to TenguClan.

Any refund or re-shipment in such circumstances will be handled according to our Return & Refund Policy, and applicable shipping or return-to-origin charges may be deducted where applicable.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please:

1. Take photographs or a video of the package before opening it.

2. Record the condition of the packaging and shipping label.

3. Contact TenguClan as soon as possible.

For products damaged during transit, please contact us within 48 hours of delivery so that we can investigate the issue with our shipping partner and assist you.

10. Missing or Lost Orders

If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier company to investigate the shipment.

11. Cash on Delivery (COD)

If Cash on Delivery is available for your location, the applicable COD option will be displayed during checkout.

Customers choosing COD are expected to accept and pay for the order when it is delivered.

Repeated refusal of COD orders may result in COD availability being restricted for future orders.

12. International Shipping

At present, TenguClan ships within India only unless international shipping is specifically offered on the website.

If international shipping becomes available, the applicable shipping charges, delivery timelines, duties, taxes, and other requirements will be communicated at checkout.

13. Contact Us

For shipping-related questions, tracking assistance, or delivery issues, please contact:

TenguClan Customer Support
Email: \
Website: 

Shipping Policy

Last Updated: September 25, 2026

At TenguClan, we aim to make sure your order reaches you safely and on time. This Shipping Policy explains our shipping process, delivery timelines, shipping charges, and related information.

1. Shipping Coverage

TenguClan currently ships orders to addresses across India, subject to courier service availability.

We may not be able to deliver to certain restricted or non-serviceable locations. If your location is not serviceable, we will contact you using the details provided with your order.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information where available.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the destination and courier service.

Delivery times may vary for remote or difficult-to-reach locations.

The estimated delivery time is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

TenguClan may offer free shipping on selected orders, products, or promotional campaigns.

Shipping charges may vary depending on the order value, destination, delivery method, or promotional offer.

5. Order Tracking

Once your order has been dispatched, a tracking number may be provided through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Natural disasters

• Courier or transportation delays

• Public holidays

• High order volumes

• Regional restrictions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

TenguClan is not responsible for delays caused by circumstances outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Name

• Mobile number

• House/building number

• Street/locality

• City

• State

• PIN code

If an incorrect address is provided and the order cannot be delivered, additional shipping charges may apply for re-shipment.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If an order cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or does not respond to the courier, the package may be returned to TenguClan.

Any refund or re-shipment in such circumstances will be handled according to our Return & Refund Policy, and applicable shipping or return-to-origin charges may be deducted where applicable.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please:

1. Take photographs or a video of the package before opening it.

2. Record the condition of the packaging and shipping label.

3. Contact TenguClan as soon as possible.

For products damaged during transit, please contact us within 48 hours of delivery so that we can investigate the issue with our shipping partner and assist you.

10. Missing or Lost Orders

If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier company to investigate the shipment.

11. Cash on Delivery (COD)

If Cash on Delivery is available for your location, the applicable COD option will be displayed during checkout.

Customers choosing COD are expected to accept and pay for the order when it is delivered.

Repeated refusal of COD orders may result in COD availability being restricted for future orders.

12. International Shipping

At present, TenguClan ships within India only unless international shipping is specifically offered on the website.

If international shipping becomes available, the applicable shipping charges, delivery timelines, duties, taxes, and other requirements will be communicated at checkout.

13. Contact Us

For shipping-related questions, tracking assistance, or delivery issues, please contact:

TenguClan Customer Support
Email: [your support email]
Website: 

Shipping Policy

Last Updated: September 25, 2026

At TenguClan, we aim to make sure your order reaches you safely and on time. This Shipping Policy explains our shipping process, delivery timelines, shipping charges, and related information.

1. Shipping Coverage

TenguClan currently ships orders to addresses across India, subject to courier service availability.

We may not be able to deliver to certain restricted or non-serviceable locations. If your location is not serviceable, we will contact you using the details provided with your order.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information where available.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the destination and courier service.

Delivery times may vary for remote or difficult-to-reach locations.

The estimated delivery time is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

TenguClan may offer free shipping on selected orders, products, or promotional campaigns.

Shipping charges may vary depending on the order value, destination, delivery method, or promotional offer.

5. Order Tracking

Once your order has been dispatched, a tracking number may be provided through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Natural disasters

• Courier or transportation delays

• Public holidays

• High order volumes

• Regional restrictions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

TenguClan is not responsible for delays caused by circumstances outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Name

• Mobile number

• House/building number

• Street/locality

• City

• State

• PIN code

If an incorrect address is provided and the order cannot be delivered, additional shipping charges may apply for re-shipment.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If an order cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or does not respond to the courier, the package may be returned to TenguClan.

Any refund or re-shipment in such circumstances will be handled according to our Return & Refund Policy, and applicable shipping or return-to-origin charges may be deducted where applicable.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please:

1. Take photographs or a video of the package before opening it.

2. Record the condition of the packaging and shipping label.

3. Contact TenguClan as soon as possible.

For products damaged during transit, please contact us within 48 hours of delivery so that we can investigate the issue with our shipping partner and assist you.

10. Missing or Lost Orders

If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier company to investigate the shipment.

11. Cash on Delivery (COD)

If Cash on Delivery is available for your location, the applicable COD option will be displayed during checkout.

Customers choosing COD are expected to accept and pay for the order when it is delivered.

Repeated refusal of COD orders may result in COD availability being restricted for future orders.

12. International Shipping

At present, TenguClan ships within India only unless international shipping is specifically offered on the website.

If international shipping becomes available, the applicable shipping charges, delivery timelines, duties, taxes, and other requirements will be communicated at checkout.

13. Contact Us

For shipping-related questions, tracking assistance, or delivery issues, please contact:

TenguClan Customer Support
Email: prashant.01@yahoo.com
Website: tenzuclan.myshopify.com

We will do our best to assist you with your order.