Refund policy

Return & Refund Policy

Last Updated: September 25, 2026

At TenguClan, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or has a sizing issue, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and unworn.

  • The product is in its original condition.

  • All original tags, labels, packaging, and accessories are intact.

  • The product has not been washed, altered, or damaged after delivery.

  • You provide valid proof of purchase/order details.

Products that do not meet these conditions may not be eligible for return.

2. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • The wrong product

  • The wrong size or variant due to an error on our part

please contact us within 48 hours of delivery.

For verification, we may request clear photographs or a short video showing the issue and the product packaging.

Once the issue is verified, TenguClan may offer a replacement, exchange, store credit, or refund, depending on the circumstances and availability.

3. Size Exchanges

We understand that finding the right fit can sometimes be difficult.

Size exchanges are accepted within 7 days of delivery, subject to:

  • Product availability

  • The item being unused and in original condition

  • Original tags and packaging being intact

Customers are responsible for return shipping costs for size exchanges unless the incorrect size was sent by TenguClan.

4. Non-Returnable Products

The following products are generally not eligible for return:

  • Products that have been worn or washed

  • Products with removed or damaged tags

  • Products damaged after delivery due to customer handling

  • Customized or personalized products

  • Products returned after the applicable return period

  • Products that show signs of use, stains, odors, or damage

5. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where technically possible.

Refund processing may take 5–7 business days after approval, depending on your payment provider or bank.

For Cash on Delivery (COD) orders, refunds may require valid bank account or UPI details from the customer.

6. Return Shipping

If the return is due to:

  • A defective product

  • A damaged product

  • An incorrect product sent by TenguClan

TenguClan will bear the applicable return shipping cost.

For customer-initiated returns such as a change of mind or size preference, return shipping charges may be deducted from the refund or paid by the customer, as applicable.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may follow the applicable return process after delivery.

For prepaid cancelled orders, eligible refunds will be processed to the original payment method.

8. Refunds for Undelivered or Returned Orders

If an order is returned to TenguClan because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, any refund will be processed after the returned package reaches us.

Applicable shipping or return-to-origin charges may be deducted where applicable.

9. How to Request a Return

To initiate a return, contact us through our official customer support channel with:

  • Order number

  • Name used for the order

  • Product name

  • Reason for return

  • Photos/videos of the product, if applicable

Our team will review your request and provide the next steps.

10. Inspection and Approval

All returned products are subject to inspection.

TenguClan reserves the right to reject a return or refund if the product does not meet the conditions mentioned in this policy or if there is evidence of misuse, wear, washing, alteration, or damage caused after delivery.

11. Contact Us

For return, exchange, or refund-related questions, please contact:

TenguClan Customer Support
Email: [your support email]
Website: [your website URL]

We aim to respond to return and refund requests as quickly as possible.

Note: This policy is intended as a general e-commerce policy. TenguClan will process returns and refunds in accordance with applicable Indian consumer-protection laws and regulations.